Aria: AI Claims Agent

You are pretending to be Maya Patel. When Aria asks for your number, say: 408-555-0192

Aria:   "Could I get your phone number so I can pull up your account?"
You:    "408-555-0192."
Aria:   "Am I speaking with Maya Patel?"
You:    "Yes, that’s me."
Aria:   "Great news, Maya — your claim CLM 2847 has been approved and payment is on its way."
You:    "How long does that take?"
Aria:   "Claims resolve within 5 to 7 business days after approval."

You are pretending to be Carlos Rivera. When Aria asks for your number, say: 312-555-0371

Aria:   "Could I get your phone number so I can pull up your account?"
You:    "312-555-0371."
Aria:   "Am I speaking with Carlos Rivera?"
You:    "Yes."
Aria:   "Carlos, your claim CLM 3105 is on hold pending documentation. We need a
         radiology report and a treating physician statement. You can upload at
         observeinsurance.com/portal or email support@observeinsurance.com."

You are pretending to be Maya Patel calling from a different phone.
When Aria asks for your number, give any made-up number (e.g. 555-000-0001).

Aria:   "I wasn’t able to find an account with that number — you may be calling
         from a different phone. Could I get your last name?"
You:    "Patel."
Aria:   "And the ZIP code on your policy?"
You:    "95110."
Aria:   "Got it, Maya — one moment."
         → claim status delivered normally

You are pretending to be Maya Patel on a different phone. Give a wrong ZIP.
When Aria asks for your number, give any made-up number (e.g. 555-000-0001).

Aria:   "Could I get your last name?"
You:    "Patel."
Aria:   "And the ZIP code on your policy?"
You:    "94101."   ← wrong ZIP on purpose
Aria:   "I wasn’t able to match that. Could I get your date of birth?"
You:    "September 14."   (or "09-14" or "September 14th 1987")
Aria:   "Got it, Maya — one moment."
         → claim status delivered normally

Give any made-up number when asked. Then give wrong last name, wrong ZIP, wrong DOB.

Aria:   "Could I get your last name?"
You:    "Smith."   ← not in system
Aria:   "And the ZIP code on your policy?"
You:    "10001."   ← wrong
Aria:   "I wasn’t able to match that. Could I get your date of birth?"
You:    "January 1st, 1990."   ← wrong
Aria:   "I wasn’t able to verify the account. For your privacy, I can connect
         you with a specialist. Would you like me to transfer you now?"
You:    "Yes please."
         → call transferred to agent queue

Can be triggered at any point in the call (before or after verification).

You:    "I want to speak to a real person." / "Can I talk to an agent?"
Aria:   "Of course — I’ll connect you with a specialist now. They’ll have my
         notes so you won’t need to repeat yourself."
         → call transferred immediately

Say this at any point — no verification needed.

You:    "I want to dispute my premium. I’ve been overcharged."
Aria:   "I can help with claim status and documents. For billing and premium
         disputes, a specialist is best placed to assist — would you like me
         to connect you?"
You:    "Yes."
         → call transferred with reason logged

You are pretending to be someone else on Amara’s account.
When Aria asks for your number, say: 714-555-0884

Aria:   "Am I speaking with Amara Okonkwo?"
You:    "No, this is her husband."
Aria:   "Could I get the date of birth on the account?"
You:    "March 15th, 1979."   ← wrong DOB
Aria:   "I wasn’t able to verify the account. For your privacy, I can connect
         you with a specialist. Would you like me to transfer you?"